
Amazing Customer Experiences
Whether the customer is in your store for a refund, a defective product, or a service problem, you need to have the ability to diffuse difficult situations, create happy customers and stay within consumer law.

10 Lessons

20 Questions

30 Minutes
Course overview
You'll learn
Current legislation regarding consumer law
Dealing with refunds
Legal requirements for faulty goods
How to avoid confrontation
What's covered
What is the current legislation around returning products
How to deal with difficult situations
Strategies for giving excellent service
Know the law around unwanted products