Amazing Customer Experiences

Whether the customer is in your store for a refund, a defective product, or a service problem, you need to have the ability to diffuse difficult situations, create happy customers and stay within consumer law.

10 Lessons
20 Questions
30 Minutes

Course overview

You'll learn

Current legislation regarding consumer law

Dealing with refunds

Legal requirements for faulty goods

How to avoid confrontation


What's covered

What is the current legislation around returning products

How to deal with difficult situations

Strategies for giving excellent service

Know the law around unwanted products

Get compliance training that works.

The Fit2Trade compliance training program makes learning easy for employees and less of a burden for HR and training managers.