Responsible Serving of Alcohol Course

This online Responsible Sale of Alcohol course provides participants with the knowledge and confidence to handle difficult situations surrounding the service of alcohol and most importantly to deal with customers in a safe and lawful manner.

18 Lessons
Online Assessment
1 Hour

What you'll learn

Be confident in your understanding of the law.

Identify customers to whom service should be refused.

Prepare and serve alcoholic beverages responsibly.

Assist customers to drink within appropriate limits.

Assist alcohol affected customers.

This course covers

  • The Legislation
  • Your responsibilities
  • Enforcement
  • Consequences
  • Refusal to serve alcohol to intoxicated customers

  • Handling difficult people & situations

  • Staying in Control 

  • Which IDs you can accept
  • When and how to ask for ID
  • Dealing with suspected fake ID
Record Keeping
  • Keeping a refusals log
  • Importance of record keeping

Course Detail

Online Delivery

Fully online course with no time limits. Multiple online assessment attempts allowed.


This course covers and complies with Public Health (Alcohol) Act 2018

Expert Trainer

Course and Assessment created and approved by a QQI Level 6 Fully Certified Expert Trainer.

Certificate Expiry

Course and Assessment must be completed every 2 years as per industry best practice.

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